The Situation
The Stolmaker family encountered a significant crisis when their home suffered initial fire damage to a corner. Eight days before this repair project was scheduled to begin, another disaster ensued: a tree fell on the house, necessitating a dual insurance claim for both fire and wind damage.
To prevent further water intrusion during the impending rainy season and ensure structural integrity, expedited repairs were crucial. Pinnacle Contractors quickly mobilized to assess the compounded damage, coordinating efforts to navigate the insurance claim as well as a strategic repair plan that prioritized immediate stabilization and waterproofing measures. This proactive approach ensured that the Stolmakers could regain a safe and secure living environment as efficiently as possible, despite the complexities of their situation.
The Challenge
The Stolmaker family faced significant initial challenges in their restoration project, primarily due to the need to manage two overlapping areas of damage: the fire-damaged corner of the house and the impact from a fallen tree on the roof. Due to both of these issues, the tree damage could not be effectively tarped, which posed a high risk of water intrusion during Portland Oregon’s rainy spring season.
As the team began to assess the situation, they encountered unexpected complications, particularly with the home’s custom 1940s lath and plaster walls, which required special care to prevent extensive additional damage. Failing to handle these walls appropriately could result in repair costs soaring into the tens of thousands of dollars. Additionally, the project revealed further damage to the soffits, rafters, and other critical structural elements, adding layers of complexity to the repairs.
“The line of people waiting to start their job on that project was 10 crews deep, and every time something would come up that delayed one, the other nine people behind had to be contacted.”
Despite these hurdles, Pinnacle Contractors remained focused on providing a meticulous and effective response, ensuring that the Stolmaker family’s home would be restored safely and effectively.
Why the Client Chose Pinnacle Contractors
The Stolmaker family ultimately chose Pinnacle Contractors after receiving a referral through Business Network International (BNI), drawn by Andrew’s exceptional communication style and transparency. Their previous negative experience with another contractor made them particularly sensitive to the need for clear and consistent dialogue. Andrew’s willingness to advocate on their behalf with the insurance company further reassured the clients, as he took the time to explain the restoration process in detail and keep them informed every step of the way.
“They appreciated the way I communicated, appreciated all the things I did to reduce their costs… I even refunded money on the contract, and they got to keep insurance compensation.”
A key moment that solidified their trust occurred when Andrew assessed the damage and identified the need for a full roof replacement, making the case to the insurance company. This underscored his commitment to ensuring the home’s integrity, ultimately making the Stolmakers feel confident in their decision to partner with Pinnacle Contractors for their restoration needs.
Creative Solutions and Planning
Order of Repairs
In the restoration project for the Stolmaker family, Pinnacle Contractors prioritized wind damage repairs due to the heightened risk of water intrusion resulting from the fallen tree’s impact. Recognizing that immediate action was essential to prevent further damage, the team developed an extensive planning strategy to coordinate effectively with structural engineers and manage the necessary inspections. This meticulous approach involved navigating a complex series of eight inspections specifically related to the wind damage, ensuring that every detail was addressed and compliant with safety standards.
Simultaneous Waterproofing
To effectively manage the urgent risk of water intrusion during the Stolmaker family’s restoration project, Pinnacle Contractors deployed a coordinated “trifecta” team that tackled water mitigation on multiple fronts. This strategic approach involved simultaneous efforts: a skilled team focused on demolition work on the roof to address the structural damage; another team installed waterproofing plastic in the attic to prevent any further water ingress; and a dedicated worker was stationed on the ground to actively drain water away from the site.
Investigative Demolition
Recognizing the importance of thoroughly assessing hidden structural damage, Andrew successfully advocated for the Stolmaker family’s insurance to fund $12,000 for investigative demolition. This proactive step was crucial in uncovering any underlying issues that could lead to long-term complications if left unaddressed. By emphasizing the necessity of this detailed examination, Andrew was able to persuade the insurance company of the potential risks associated with the existing damage.
Execution and Safety
Coordination with Multiple Subcontractors
The restoration project for the Stolmaker family required meticulous coordination with various subcontractors, including roofing, siding, electrical, plumbing, and insulation crews. Understanding the complexities involved, Andrew and his team prioritized a structured approach to ensure that each phase of the project was executed in the correct order.
This careful planning helped avoid delays and minimized risks associated with overlapping trades. By facilitating open communication among all subcontractors and maintaining a detailed timeline, Andrew’s team was able to navigate potential challenges proactively. This level of organization not only streamlined the restoration process but also ensured that the work was completed to the highest standards, ultimately leading to a successful and efficient restoration of the Stolmakers’ home.
Retrofits for Safety
During the restoration of the Stolmaker family’s home, it became evident that the garage was not properly anchored to the foundation, posing a risk to its structural integrity. Recognizing the importance of addressing this issue, Andrew’s team promptly consulted with engineers to determine the best approach. Following their guidance, the team installed the necessary anchor bolts and brackets to securely fasten the garage to the foundation. This critical enhancement not only reinforced the garage’s stability but also contributed to the overall safety and resilience of the home. Andrew’s proactive measures exemplified a commitment to quality and safety, ensuring that the Stolmakers could enjoy a secure living environment for years to come.
Team Collaboration and Client Communication
In the restoration project for the Stolmaker family, Andrew faced the challenge of coordinating schedules for ten different crews, all while ensuring seamless communication and avoiding delays despite the project’s extensive scope. His proactive management and written communication was crucial; when unexpected issues arose, Andrew adeptly adjusted plans and maintained open lines of communication with both the clients and subcontractors, ensuring that the project continued to progress smoothly.
Recognizing the complexity of the repairs and the intricacies of the insurance process, Andrew implemented a systematic approach to client communication by maintaining a written communication trail. This not only ensured clarity and accountability throughout the project but also provided protection for both parties. His commitment to transparency and organization helped the Stolmaker family navigate the restoration process with confidence, reinforcing their trust in Andrew and his team’s expertise.
“Written communication protects both parties and provides a clear record of events to reference.”
Outcome and Results:
The restoration efforts for the Stolmaker family culminated in a significant transformation of their home, featuring a brand-new roof, repaired rafters, soffits, and custom siding. This comprehensive work not only restored the home’s safety but also enhanced its overall aesthetics.
The roof replacement alone represented a $20,000 investment, fully covered by insurance, showcasing the effectiveness of Andrew’s advocacy throughout the claims process.
While final feedback from the Stolmakers is still pending, early indications of their satisfaction are clear. They expressed appreciation for Andrew’s consistent communication and his dedication to fighting on their behalf with the insurance company.
Additionally, they noted the extra steps taken by his crew to maintain cleanliness and show care for their property during the project. This commitment to quality and client-centered service exemplified the values of Pinnacle Contractors and left the Stolmaker family with a renewed sense of confidence in their home.
